Tenant Frequently Asked Questions

  • Q: Can we break our lease if we want to buy a house?

    A: You are financially obligated to the full term of the lease, however, we do have a written policy to work with anyone who has an emergency situation or requests to terminate the lease in order to purchase a home. Please contact our office for a copy of our policy on breaking your lease.
  • Q: Does our lease have a Military Clause?

    A: Yes, all of our leases have a Military Clause. Per the SSCRA and VRLTA, the lease will be terminated at the end of the month following the month that a copy of orders is provided to our office.
  • Q: How can we pay rent?

    A: Tenants are required to pay via eCheck through our tenant portal. If you do not have a computer or a bank account, please contact our office for a waiver to our policy and to discuss alternative methods for making rent payments.
  • Q: How do we get our security deposit back?

    A: Once your checkout inspection has been completed and you have provided proof of payment for your final water/sewer bill, we will send the security deposit less any damages to your forwarding address. The lease requires us to provide a disposition of the deposit within 45 days of the lease termination date, but we will always endeavor to provide that to you in a timely manner once any damages are addressed.
  • Q: How often do I need to change the air filters?

    A: The lease requires that you change the HVAC air filters every 2 months. Please be sure to change them as required. If the HVAC system fails and the technician finds the filter has not been changed, you will be responsible for the service call and repair caused by failure to comply with lease terms.
  • Q: What do we need to do at check out?

    A: Your lease clearly documents the responsibility of the tenants at the time of checkout.

    View Copy of Details
  • Q: What exterior maintenance is our responsibility?

    A: The lease requires tenants to maintain the lawn and shrubs, keep gutters clear of debris, remove leaves from yard, and keep mulch beds free of weeks.
  • Q: What happens if I can’t make my rent payment on-time?

    A: Please let us know immediately if you feel you may not be able to make the full rent payment on-time. Our agreement with the property owners requires us to assess late fees and initiate the legal process if payments are not received by 5PM on the 5th of the month. If you have an emergency situation, please contact us in advance to discuss options.
  • Q: What if we have a maintenance emergency?

    A: If you have an emergency after hours, you can create a Work Order through the PropertyMeld system or call our after hours emergency line at 888-503-5796. If you feel you have an emergency that impacts your safety, please call 911 and then call our emergency line.
  • Q: When is rent due?

    A: Rent is due on by the 1st of the month. While the lease allows for a grace period through the 5th before late charges are assessed, please pay the rent the 1st of the month to ensure that owners receive their rental payments in time to pay their mortgage.
  • Q: Will I be responsible for any maintenance charges?

    A: Whenever we send a contractor to perform maintenance on a home, we always ask them if the needed repair was caused by tenant neglect or abuse. If that professional states that tenant neglect or abuse was the root cause of the problem, then the tenant will be charged for the repair.